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Comparison of Vendors (GGG vs Ultimarc)

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Ginsu Victim:

In Stock tends to mean he has the parts on hand to make it.

RandyT:


--- Quote from: DirtyDachshunds on August 13, 2010, 09:45:03 am ---How long does it take to put a trackball in a box and send it to me?  

--- End quote ---

A more accurate question is "How long does it take to remove 4 long screws, clip the current connector, strip and solder the 2 power leads from one internal optical board to the other, strip and solder the remaining 6 wires to the special OptiWiz (which we make), remove and inspect all rollers and bearings, remove 2 screws holding the low resolution encoders on the rollers, peel the protective paper from the new hi-res encoders (which I had to make at one time as well), re-screw the new encoders into place on the rollers, re-insert rollers, hot melt internal wiring into place and apply hot melt to PCB wiring for strain relief, mark 2 drill holes with a template on the bottom body of the trackball and and drill them, screw the PCB into place, adjust the optics so they work properly with the new hi-res encoders, insert the new ball, test on the computer and redo the last step if necessary, replace the cover and the strain relief, screw the 4 long screws back into place, clean it, solder 3 Nova LED's to the Nova-TB light PCB, cut and strip 4 wires, solder them to the lighting PCB, gather and pack the associated hardware, cable and documentation, put it all in a pink bubble static bag .....and then put it in a box and send it to you.  And do it three times, because two other people ordered them that day as well.

Your order is expected to ship today.

Ginsu Victim:

The amount of work that went into that post could've been spent building another trackball. :lol

(I'm just messin' with ya. It's nice to have a post to point to when people complain in the future. BTW, got my True4 stick, but haven't had the chance to install it (different hole pattern), but I love what you did with it! It's an awesome stick!)

piecesof8:


--- Quote from: Ginsu Victim on August 13, 2010, 10:27:52 am ---You're not dealing with a huge corporation. It's a small company aimed at a specific customer base.

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I agree - I think we need to keep things in perspective. We're not dealing with Amazon, here. These are basically one-man shows, from my understanding. Personally, I'm glad they're both around to offer the products that they do, and I can wait a few days to receive items that are aimed at a very niche market. After all, what's the alternative? Not having vendors that offer these items at all?

Havok:

GGG makes good stuff. I for one can be a little patient when I order from them. If you're a business I can see where it may be a problem if you have a manufacturing deadline - but that's something that should have been hashed out with Randy prior to ordering. For personal sales, is it really that big of an issue? I know we're the "me me gimme gimme" generation, but it's not like we're talking about waiting for a Star Wars yoke...

(Oh snap - I said it!)

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