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| Comparison of Vendors (GGG vs Ultimarc) |
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| RandyT:
--- Quote from: SephYuyX on August 09, 2010, 07:17:49 pm ---Randy, why not sell more products through DM? --- End quote --- We don't sell any products through any other vendors. In fact, we are in the process of bringing on more generic items in our own store, in addition to the ones we make ourselves. :) RandyT |
| eds1275:
I haven't ordered from any of them yet, but Ultimarc's website is my least favourite to navigate, many dead links or links for more info that take you to the wrong place, and not as much info as I need to know to make an informed decision about trackballs specifically. |
| severdhed:
First of all, i have to say that I have been very pleased with both Ultimarc and GroovyGameGear....and LizardLick as well. when i was building my 2 player panel a year or so ago, i ordered stuff from both Ultimarc and GroovyGameGear, and i am very pleased with their products. I absolutely love my u360s and Utrak, however the Utrak's USB interface didn't support mouse buttons, so i went elsewhere and bought an optiwiz, which i absolutely love. I got my happ buttons from GGG as well, and a few novagems (awesome). i had a problem with one of my u360s (my fault) and my utrak (bad optic board) and Andy's customer service was above and beyond anything i have ever experienced. i didn't have any problems with my GGG stuff, so i dont know how their customer support is. Ultimarc takes it here on shipping though, as i placed my order on the same day, and received my ultimarc order 3 days before my GGG order. when i was working on my DK cabinet, i ordered a JLW and some buttons from lizardlick, i was very impressed with how quickly i received my stuff. Currently, i am starting on a 4 player cabinet and i recently placed two orders for components, one from GGG and one from lizardlick. I bought the keywiz, and a bunch of happ buttons from GGG, and some Sanwa JLWs and black start buttons from lizardlick. I ordered them Wednesday evening, my lizardlick order arrived Saturday via USPS, however as far as I can tell, my GGG order hasnt shipped yet. Maybe they just didnt send me an email telling me it shipped, but either way, they take 2nd place in terms of shipping. I'm looking forward to trying the keywiz, i am currently using my u360s for a button interface, and i have used an ipac4 in the cabinet at work. i'm sure it will work just fine. I don't have any complaints about ultimarc, i like their products alot, and their customer service is second to none. I've had a few problems, but Andy always answers emails quickly and replaces anything that needs replaced very quickly. I have no complaints about lizardlick either, they have a great selection of components and they ship quickly. the only complaint i have about groovygamegear is that it takes longer to get your stuff than it does from other sources (even sources from other countries). It is nothing excessive, but waiting a few days longer for parts sucks. however they have great prices on happ buttons and some cool custom parts you can't get anywhere else. i have also ordered from divemaster a long time ago when we built our cab at work, he has a great selection of products and great prices. at that time i dont think he had a website, but i placed an order using the B/S/T forum. it took longer than i would have liked to get the stuff, but it is understandable considering he does this in his spare time. i think it was about 10 days from the time i ordered till i got my stuff, which still isnt bad. bottom line, we are very fortunate that we have several great venders that cater to our niche market. Both Randy and Andy have created custom products specifically for our use, and we are very fortunate that we have such a great support system for our hobby. |
| RandyT:
--- Quote from: severdhed on August 09, 2010, 08:03:22 pm ---the only complaint i have about groovygamegear is that it takes longer to get your stuff than it does from other sources (even sources from other countries). It is nothing excessive, but waiting a few days longer for parts sucks. however they have great prices on happ buttons and some cool custom parts you can't get anywhere else. --- End quote --- Something you should keep in mind is that we actually build many of the items in our catalog. Even the interface boards. Many companies just pull parts from one big box from an off-shore factory and put them in your little boxes with nary a second glance. If that's all we did, we would probably ship faster. But to us, it's more important to make sure the order is complete, well-packed and the items are in good shape and tested before being shipped. It's great that dealers back up the sale when there is a problem, but our goal is to try our best to keep there from being one. That's worth an extra day or two in my book. That being said, if all one orders from us is Happ or import parts, we ship those very quickly. But anything we need to build, or modify, gets placed in our manufacturing queue and could take 2 - 3 days, depending on the current order volume. And just as side note....if you want a High-Low shipped the next day after you order it, then forget it. They take me a solid hour and a half to build and sometimes that block of time is very hard for me to schedule. That one takes us the longest to ship, but it's still not an unreasonable amount of time. Oh, and it will work when you open the box ;). RandyT |
| severdhed:
that makes sense, And I'm glad you take the time to make sure your products work before you ship them, i didn't realize you did that. THat is definitely worth an extra day or two. Strike my complaint from the list. It is frustrating waiting for parts when you are so excited to get them, but I agree that I'd rather wait an extra few days and know they are going to work, then to get them and have to wait for replacement parts. |
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