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The Whole Toyota Debacle.......Your Thoughts.
Vanguard:
--- Quote from: Fordman on March 05, 2010, 03:28:15 am ---
--- Quote from: saint on March 04, 2010, 08:11:22 pm ---I have a Honda Odyssey - shortly after the warranty ran out, the transmission pooped out on it as well. I got two responses from Honda:
1. Hm. We don't have those kind of problems.
2. We're going to cover it under warranty even though it's out of warrany.
My next car I will be looking at Hondas first.
--- End quote ---
Wow, you got Honda to cover it out of warranty? How did you happen to manage that? Honda is the industry leading fighter of warranty claims. Honda is kinda like Sony when it comes to their products. They believe that they are so good that they don't have to quality check them as they come off the line. Honda is a good vehicle and they also have issues just like any other company. They fight warranty claims tooth and nail and usually and dont care if they loose your future business because they belive that 10 more people will walk in to the showroom right behind you. That has been their business model for years. We have plenty of ex-Honda engineers and managers that work for Ford that will tell you how Honda operates.
Fordman
--- End quote ---
I've owned 4 Honda's and never had any issue with warranty claims. Not one. With my Odyssey, I just took it to the dealer and told them the transmission was slipping and failing to shift into second sometimes. I told them I knew it was a reported problem and that I'd like them to cover it out of warranty. The dealer said, "well have to contact Honda". They did and Honda said yes. I think in this case, they knew there was a problem with the design and they took responsibility for it.
I've never had a single problem with any of my Honda's that was an assembly line issue. The vehicles have always been put together very well. The only warranty stuff I've ever had (other than the transmission) has been minor stuff like a radio going bad or a dash light going out. Those were covered without argument. My Dodge was a completely different story. There were design flaws all over the place, poorly assembled, poorly serviced and every problem out of warranty was denied coverage. Even problems that had happened multiple times with the same part under warranty.
saint:
--- Quote from: Fordman on March 05, 2010, 03:28:15 am ---
--- Quote from: saint on March 04, 2010, 08:11:22 pm ---I have a Honda Odyssey - shortly after the warranty ran out, the transmission pooped out on it as well. I got two responses from Honda:
1. Hm. We don't have those kind of problems.
2. We're going to cover it under warranty even though it's out of warrany.
My next car I will be looking at Hondas first.
--- End quote ---
Wow, you got Honda to cover it out of warranty? How did you happen to manage that? Honda is the industry leading fighter of warranty claims. Honda is kinda like Sony when it comes to their products. They believe that they are so good that they dont have to quality check them as they come off the line. Honda is a good vehicle and they also have issues just like any other company. They fight warranty claims tooth and nail and usually and dont care if they loose your future business because they belive that 10 more people will walk in to the showroom right behind you. That has been their business model for years. We have plenty of ex-Honda engineers and managers that work for Ford that will tell you how Honda operates.
Fordman
--- End quote ---
I didn't do a thing - they just told me they'd cover it without my asking. Ford has treated me like dirt when I've needed work. Dunno.
TOK:
--- Quote from: pinballjim on March 05, 2010, 09:38:51 am ---So, tell me if I'm reading this thread wrong but...
You guys had fundamental things go wrong with your cars, things that shouldn't have, but because the company fixed it, you'll buy another one?
???
--- End quote ---
Ever hear that thing about the true measure of a company being not how they treat you when things go right, but what they do when things go wrong?
Its always better for things not to fail (Saint seems hard on transmissions! ;D ), but you have to respect Honda for standing behind their product, even when they were no longer obligated.
saint:
--- Quote from: pinballjim on March 05, 2010, 09:38:51 am ---So, tell me if I'm reading this thread wrong but...
You guys had fundamental things go wrong with your cars, things that shouldn't have, but because the company fixed it, you'll buy another one?
???
--- End quote ---
What TOK said. You've never had a car repair?
HaRuMaN:
All car companies are going to have something fundamental fail in their vehicles, it's inevitable. It's what they do afterward that's important.
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