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The Whole Toyota Debacle.......Your Thoughts.

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saint:
I have a Honda Odyssey - shortly after the warranty ran out, the transmission pooped out on it as well. I got two responses from Honda:

1. Hm. We don't have those kind of problems.
2. We're going to cover it under warranty even though it's out of warrany.

My next car I will be looking at Hondas first.

Ginsu Victim:
Hell yeah, Honda is awesome.

boykster:
I currently own 2 Toyota (lexus) vehicles, and I love them both.  My 2000 RX300 is a super solid vehicle, and my 2006 IS sedan is a kick in the ass to drive.  The build quality on the 2000 RX is definately better than the newer sedan though, so I agree that at least on the Lexus line they've put volume over quality.  My 10 year old SUV has minimal rattles, but my newer sedan developed a dash rattle after 6 months.  Sure, Lexus stood behind the car and fixed the problem under warranty and provided me a comparable loaner car for the duration of the service.

I agree with the sentiment that this is Toyota's moment under the microscope.  Ford recovered from the Explorer tire issue, Toyota will survive this too.

Fordman:

--- Quote from: saint on March 04, 2010, 08:11:22 pm ---I have a Honda Odyssey - shortly after the warranty ran out, the transmission pooped out on it as well. I got two responses from Honda:

1. Hm. We don't have those kind of problems.
2. We're going to cover it under warranty even though it's out of warrany.

My next car I will be looking at Hondas first.


--- End quote ---

Wow, you got Honda to cover it out of warranty? How did you happen to manage that? Honda is the industry leading fighter of warranty claims. Honda is kinda like Sony when it comes to their products. They believe that they are so good that they dont have to quality check them as they come off the line. Honda is a good vehicle and they also have issues just like any other company. They fight warranty claims tooth and nail and usually and dont care if they loose your future business because they belive that 10 more people will walk in to the showroom right behind you. That has been their business model for years. We have plenty of ex-Honda engineers and managers that work for Ford that will tell you how Honda operates.

Fordman

Vanguard:

--- Quote from: saint on March 04, 2010, 08:11:22 pm ---I have a Honda Odyssey - shortly after the warranty ran out, the transmission pooped out on it as well. I got two responses from Honda:

1. Hm. We don't have those kind of problems.
2. We're going to cover it under warranty even though it's out of warranty.

My next car I will be looking at Hondas first.


--- End quote ---

I had the same thing happen except my Odyssey was 2 years out of warranty.

The only thing that pissed me off about this is that Honda denied there was a problem when a simple search on the internet turned up tons of information that it was a know problem.

Honda did replace the transmission 100% free but I would have liked them to be honest about there being a problem.

BTW Saint, I still have the Odyssey and just had service done on it.   I told them the dealer that they had replaced the transmission 18,000 miles ago and asked them if I should do anything special like change the transmission oil more frequently.  The service person said, "no, it looks like they replaced the computer at the same time they replaced the transmission.  The computer was the root of the transmission problem".   That was the first time I'd heard Honda even come close to an admitting there was a problem.

Regardless, because they did the right thing, when we replace the Odyssey, it will be with another Honda.

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