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Erratic Internet Connection
Kevin Mullins:
A flaky phone line or jack WILL cause problems throughout the house for DSL, even if a phone still works on all the jacks.
Do as protokatie suggested, plug in directly outside at the main box....
If your box has a short phone line that plugs into one of the jacks that feeds the house, unplug it first. Basically you need to isolate the house from the main line coming in. This will at least tell you if it's the house side or the phone company side, otherwise calling tech support is a waste of time.
If you suspect the new jack you added.... disconnect it from it's source, not just at the jack. That will eliminate the jack AND the line.
RobbyMac:
It might be cold but where I live you are responsible for the wiring inside the house. If the phone co. comes out to fix the line, and they find it's a problem with my wiring inside the house then I get billed for it. Otherwise it's on their dime. So like a previous poster said, the only way to determine the location of the problem is to test at the box
hypernova:
Just managed to test about an hour ago. It's outside, because the main box jack still gives me the same issue, which of course, is a huge relief. They'll be coming out Monday morning, which means I have to wait a few more days until I can actually play MW2 again without problems. :(
On a side note, I find it kind of humorous that I said I was going to go test the jack on the outside, then I get two more suggestions to test the jack outside. :)
protokatie:
Oh, Dont forget to hook your modem to the test jack on the side of the house!
>:D
Well, anyways, it's a good thing it is on their end and not yours, less work for you, and monday isnt that far away.
Thenasty:
thats what I usually do first. Just bring everything to that one point so Tech can't blame it on anything (bad NIC, router, Modem, lines etc...) I just tell them, its connected outside to elliminate the possibily of wiring problem inside the house.
Funny thing thou, I mentioned to them too, that I saw some of thier employee working on the BIG BOX by my place.
The result was, those guys who was working on something, screwed up my line by accident.
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